1.Shipping Terms We ship to over 100 countries and regions worldwide. To check if delivery is available to your area, please try entering your address during the checkout process. We’re constantly working to expand our global shipping services. 2.About Shipping Orders will be processed and shipped within 2-5 business days after order or credit card approval. Orders placed during weekends or US public holidays will be processed the next business day. If you do not receive a shipping confirmation email within 5 business days, please contact our customer service team at support@cohesiongame.com for assistance. 3.Estimated Delivery Time Shipping time is estimated to arrive in 7-12 business days after shipment. Please note that these delivery times are estimates. Occasionally, delays may occur due to carrier issues, flight disruptions, or international customs clearance. Once your order is shipped, you will receive a tracking number and can check the exact delivery status of your package through the confirmation email or our website. Important: Please double-check the recipient’s address during checkout and in your order confirmation. Once a package is shipped, we are unable to make any changes to the address. 4.Shipping Rates and Delivery Estimates Free ground shipping for all orders over $69.9 USD. For orders under $69.9, a shipping fee will apply. Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on the shipping option you choose and your location. 5.Shipment Confirmation & Order Tracking Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours. 6.Customs, Duties, and Taxes COHESION is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). 7.Damages COHESION is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim. 8.Returns Policy For information on returns, please visit our Return Policy. 9.Contact Us If you have any questions about this Shipping Policy, please contact us at: Email: support@cohesiongame.com Website: www.cohesiongame.com

1.No-Reason Returns At COHESION, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it within 14 days of receiving your order for a full refund. The return shipping cost will be the responsibility of the buyer. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note! To initiate a return, you must first contact us at Support@cohesiongame.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at Support@cohesiongame.com. 2.Returns Due to Product Defects If you receive a defective product, you may return it within 30 days of receiving your order. Please contact our customer service team to arrange the return. Returns are accepted under the following conditions: The product has serious defects that affect its functionality. The product is returned in its original packaging with all accessories and documentation. The return shipping cost for defective products will be covered by COHESION. 3.Conditions for Returns Products must be returned in their original condition and packaging, including all accessories and documentation. Products that have been damaged due to misuse, abuse, or improper handling by the customer are not eligible for return. Products that show signs of wear and tear or have been altered in any way will not be accepted for return. 4.Return Exchanges Process In order to ensure that your use is not delayed, our suggestion is to apply for a return in the fastest way, return the goods you own, and purchase a new one separately after the return is accepted. To initiate a return, please follow these steps: Contact our customer service team at support@cohesiongame.com Once your return is authorized, pack the item securely in its original packaging. Include any accessories, documentation, and the original receipt or proof of purchase. Send the return package to the address provided by our customer service team. Provide the purchase order number and logistics shipping number for subsequent order inquiry and refund processing. 5.Refunds Once we receive your return, we will inspect the product to ensure it meets our return criteria. If the return is approved, we will process your refund within 7 business days. Refunds will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account. 6.Return Shipping Costs For no-reason returns within 14 days, the customer is responsible for return shipping costs. For returns due to product defects within 30 days, COHESION will cover the return shipping costs. 7.Final Interpretation Rights COHESION reserves the right to make the final decision on all return and refund requests. 8.Contact Us If you have any questions about our Return and Refund Policy, please contact us at: Email: support@cohesiongame.com Website: www.cohesiongame.com