Cohesion Force

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Usually the goods will be dispatched 1-2 days after the order is successfully placed. Overseas delivery may take 7-16 days to arrive. Delivery details will be provided in your confirmation email.

Please contact both the carrier and our customer service to investigate. If it is confirmed the item is truly damaged, we will be responsible and provide you a proper solution.

There are a few steps you can take, better within 24 hours after your item shows as delivered:

1. Confirm your shipping address.

2. Check mailbox and other entrances to your home.

3. Check if someone else from your household or a neighbor accepted the package.

4. Check around your home for delivery attempt notice.

5. Contact the carrier (FedEx, UPS, etc.) with your tracking number to start a claim.

6. Sometimes carriers communicate delivery prior to arrival, so we suggest waiting 24 hours.

 If it has been 24 hours or more since the delivery notification and you still haven’t receive the product, please contact our customer service and provide the claim number for additional assistance. If the shipment is confirmed "missing", we are responsible for re-shipment or refund according to your preference.

 All missing item inquiries may be best informed us within 7 days of receipt, otherwise, after-sales inquiries after 7 days of receipt might be affected negatively due to uncertain factors outside of the time frame.

Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.
*Note: The ongoing COVID-19 pandemic has strained supply chains around the world, decreasing the available capacity on shipping vessels, and prolonging prolonging processing time at receiver ports. As a result, our estimated delivery dates may be longer than usual.
Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.

We recommend that you inspect the goods within 48 hours after receiving them and report them to our customer service as soon as possible. Please be sure to complete this process within 30 days of the delivery date. Depending on the situation, we will be responsible for refund, exchange or reissue according to your preference.

Missing an item

If you ordered under your account, please go to Account - My Orders to verify that all items have shipped. If you ordered as a guest, please check our notification emails or contact our customer service to verify. (Due to the inventory or limitation of the shipping way, or to speed up delivery, items may ship from different warehouses or different shipping ways).

If you have received all shipments but there is an item or items missing, please contact our customer service, be sure to include the copy of your original order confirmation, confirm the item number & Qty of the missing item(s), provide pictures or video evidence clearly showing everything received.

Missing parts of an item

If you have checked comparing with the Parts-List, unwrapped everything and gone through all boxes, confirmed that no one mis-placed, please contact our customer service, be sure to include the copy of your original order confirmation, indicate which part(s) & Qty of which item(s), provide pictures or video evidence clearly showing everything received.

Cohesion Force will give reasonable solutions according to the situation