1.Shipping Terms
We ship to over 100 countries and regions worldwide. To check if delivery is available to your area, please try entering your address during the checkout process. We’re constantly working to expand our global shipping services.
2.About Shipping
At COHESION, we aim to process and ship your orders as quickly as possible. All orders are processed within 3 business days. Please note that we do not process or ship orders on weekends or U.S. holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you promptly.If you do not receive a shipping confirmation email within 5 business days, please contact our customer service team at support@cohesiongame.com for assistance.
3.Estimated Delivery Time
Shipping time is estimated to arrive in 7-12 business days after shipment. Please note that these delivery times are estimates. Occasionally, delays may occur due to carrier issues, flight disruptions, or international customs clearance.
Important: Please double-check the recipient’s address during checkout and in your order confirmation. Once a package is shipped, we are unable to make any changes to the address.
4.Shipping Rates and Delivery Estimates
Free ground shipping for all orders over $69.9 USD.
For orders under $69.9, a shipping fee will apply.
Shipping charges for your order will be calculated and displayed at checkout.Delivery estimates depend on the shipping option you choose and your location.
5.Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.you can check the exact delivery status of your package through the confirmation email or our website.
6.Customs, Duties, and Taxes
Cohesion is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
7.Damages
Cohesion is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
8.Returns Policy
For information on returns, please visit our Return Policy.
9.Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: support@cohesiongame.com
Website: www.cohesiongame.com
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